FREQUENTLY ASKED QUESTIONS (FAQS)
First year customers start at the $1,000 minimum so we can offer the best material, best customer service and pay our insured installers a fair rate.
The cost of your display depends on the size and number of stories of your home and where you would like the lights to be installed.
Extra features such as trees, bushes, path lighting, and décor will also determine the price of your display.
While there are many fly-by-night companies who may offer their services at a cheaper rate, please consider the quality of their material, how long they’ve been in business, and their warranty (if they have one).
We admit we are not the least expensive option (and we’re certainly not the most expensive), but we will be at your property within 48 hours if something goes wrong.
If you return as a customer next year, your lighting package will be less (since the lights we installed from the previous year can be re-used).
We do not install your own lights simply because we cannot validate the quality nor can we warranty them.
We provide fresh new commercial grade LED lighting that we can stand behind. Plus, we include all the essential extension cords, photocell timers, and any clips, stakes, or ties, to properly install your display.
Our install team will make sure that your display is fully functional upon completion of your installation.
If you notice any defects in your display, contact us and your service call will be addressed within 48 hours of your call.
Beginning the day after Thanksgiving we have weekly maintenance checks to ensure all lights and display are working as they are intended.
Absolutely. Houstonlight.com is a marketing arm of of Bright Lights of Houston which is fully insured for holiday lighting installation.
If you have specific insurance requirements/coverages, please let us know, we work with organizations of all sizes and we are happy to provide a copy of our policy upon request.
All of our outdoor products (installed by us) come with a lifetime warranty.
For all interior décor items, we offer a three year warranty.
We have our own warehouse behind our offices that securely houses all of our clients’ products year-round.
As a convenience to you, we offer complimentary storage for your lights and décor at the end of the season.
If you would like to store the product at your house, just let us know and we will be happy to leave your product after we take them down.
In some cases, it is feasible and less expensive to rent lights.
With this option, you are more freely able to change up your décor layout from year to year. Talk directly with your lighting designer about the option of renting lights versus buying.
During our install season, our crews work from 9am-9pm, 7 days a week (residential properties).
Our commercial crews work in shifts where there is coverage 24 hours a day.
For exterior lighting, most of the time our customers do not need to be at home during the installation.
Our highly-trained installation teams can complete the installation whether you are home or not. In some cases, the power supply access may be inside the garage behind a locked fence or gate, and in that case the home owner would need to be home.
For interior décor and lighting, the homeowner, or somebody over the age of 18, will need to be home for the install.
We will schedule our crew at a time that is convenient for your schedule.
When more than one timer is used on a property, they could possibly come on a few minutes apart from each other.
We use photocell timers and they will automatically come on as night falls.